Returns & Exchanges
At Murci, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel cannot be returned unless faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are intact and including the completed packing slip inside.
Ship the Parcel
Generate your prepaid shipping label through the portal, attach it to your package, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing